Desire Cotton/Privacy policy

Privacy policy

We collect what we need to deliver your order and to run the shop, and nothing we sell to anyone. Last updated 7 November 2026.

What we collect

  • Your order: name, phone number, delivery address and city, email if you give one, what you ordered and any note you add.
  • An unfinished order: if you type your phone number at checkout and don’t place the order, we keep what you typed so we can contact you to help finish it.
  • How the site is used: pages viewed, buttons tapped and where you came from (for example an ad or a search), linked to a random visit ID rather than your name.
  • Messages you send us on WhatsApp, by email or by phone.

Why we use it

  • To confirm your order by phone or WhatsApp, deliver it, and handle exchanges.
  • To send order messages on WhatsApp, such as a confirmation with Confirm and Change buttons. Reply STOP and we won’t message you again.
  • Occasionally, to tell past customers about new products, or ask how an order went. STOP works here too.
  • To understand which pages and ads work, so we can improve the shop.

Who it’s shared with

  • The courier company that delivers your parcel: your name, phone number and address.
  • Meta (Facebook, Instagram and WhatsApp) and TikTok: their pixels run on this site, and when you order we send them the order value with your contact details in scrambled (hashed) form, so they can tell us which ads led to sales. WhatsApp messages are sent through Meta’s WhatsApp Business Platform.
  • The services that host the site and store orders and email, which keep the data for us only.

We don’t sell or rent your information to anyone.

How long we keep it

Order records are kept for our accounts and for any exchange or delivery question. Anything else is kept only as long as it’s useful for running the shop.

Seeing or deleting your data

Message us with the phone number you ordered with and tell us what you’d like: a copy of what we hold, a correction, or deletion. We’ll do it within 7 days, keeping only what the law requires for our records.